VisualSupport - RemoteCall 7.4.0.250
Free Version
Publisher Description
VisualSupport - RemoteCall - The app to stream HD video of the issue(s) they’re experiencing in real-time.
Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.
• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction
[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Recommended Android OS : 4.0 ~ 11.0
About VisualSupport - RemoteCall
VisualSupport - RemoteCall is a free app for Android published in the Office Suites & Tools list of apps, part of Business.
The company that develops VisualSupport - RemoteCall is RSUPPORT Co., Ltd.. The latest version released by its developer is 7.4.0.250.
To install VisualSupport - RemoteCall on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2023-11-05 and was downloaded 0 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the VisualSupport - RemoteCall as malware as malware if the download link to com.rsupport.rtc.rsup is broken.
How to install VisualSupport - RemoteCall on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the VisualSupport - RemoteCall is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by VisualSupport - RemoteCall will be shown. Click on Accept to continue the process.
- VisualSupport - RemoteCall will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
